How do I delete a folder, files, or documents within the knowledge base?

In cases of unwanted documents or folders in the Knowledge Base, whether added by mistake or material that should no longer be there, we have the option to delete them, thus removing them from the library.

To delete a document or folder, simply follow the process below:

• Locate the file or folder you want to delete.
• Click on the three dots on the right side.
• Then select the “Move to Trash” option.

Please refer to the screenshot below indicating the process to be followed:

Important: Only the person who added the file to the folder or created the folder can delete or recover the file: Article explaining how to recover a file/folder in the Knowledge Base

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