How to avoid receiving the token whenever accesing the Portal?

The token is our second authentication factor when logging in to the portal. But, if you are accessing by your own device, and you do not want to type the token in the next access to the portal, you can do the following:

• Select your photo, in the upper right corner
• Then select the option “Lock session"

This way, your session will be frozen. You can close the screen, and when you return to the portal, you will only need to enter your password.

We hope you are enjoying our service and that you are finding the information you need in our help center. If you could rate our article, it would help us to understand how we can improve and provide an even better service.

At the end of the article, you will find the field “Was this article helpful?”, just click on the option you want: Yes or No