The delay in delivering the token is usually due to the delay some operators may experience. In that case, you can do the following:
1º: Request the token again
2º: If you still do not receive it, request it by voice or by WhatsApp (options available below the space to enter the token).
If you do not receive the token by voice or by WhatsApp, check if you have blocked numbers on your cell phone: Click here to verify the step by step
If it persists, contact Atlas Support via:
Chat online: located within the portal
WhatsApp: +55 (11) 2935-0026
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