Why can´t I access the Support Atlas?

Support chat is important to talk about questions of the Portal and to be able to report issues that are occurring, however, some restrictions that involve company settings you access may be blocking the use of chat!

In order for us to resolve this issue, you will need to contact your company's IT Team and ask them to perform the processes below to make the chat available:

1. Include in some whitelist or grant network access/VPN configuration for requests made to the .zopim.com address (Address that Zendesk uses specifically for Chat).
2. Check to see if you have any restrictions with the websockets protocol.
3. Release requisitions for wss://widget-mediator.zopim.com