Why can´t I access the Support Atlas?

Support chat is important for discussing questions about the Portal and to be able to report issues that are occurring, however, some restrictions related to company settings or your access may be blocking the use of chat!

In order for us to resolve this issue, you will need to contact your company's IT Team and ask them to perform the processes below to make the chat available:

1. Add to a whitelist or grant network access/VPN configuration for requests made to the .zopim.com address (Address that Zendesk uses specifically for Chat);
2. Check to see if you have any restrictions with the websockets protocol;
3. Allow requests for:
   • https://widget-mediator.zopim.com
   • wss://widget-mediator.zopim.com
   • https://atlasgovhelp.zendesk.com
   • https://static.zdassets.com

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